Estimate 1
Not stated
VAT basis unknown. No amounts are added together or allocated to individual suppliers. This is not a payment.
Procurement Act 2023 notice
Residential Digital Front Door Platform
- Latest stage
- contract
- Latest notice
- 10 Sept 2025
- Stated contract period
- Not stated to Not stated
- Award period
- Not stated to Not stated
- OCID
- ocds-h6vhtk-0501f3
- Procurement method
- open
Payments Transparency Register ↗. Search the register for OCID ocds-h6vhtk-0501f3. The Payments Transparency Register publishes payments under public contracts commenced after 31 March 2026 that fall under Section 70 of the Procurement Act 2023. Contracting authorities must publish information about any payment of more than £30,000, including VAT. Values on the register exclude VAT. This site does not republish those payments.
Held original notices: Contracts Finder to 9 November 2026. Find a Tender originals run from 24 February 2025 through 10 November 2026 exclusive, including the L1 gap package from 17 August 2026, with supplementary packages for part of 16 to 23 August 2026. The official notice may have changed. Check Find a Tender search if it cannot be opened.
Which stages have a stated date?
2 of the six stages have a date on the held notices. A gap means no held notice states that date; it does not mean the stage did not happen.
- Planning noticeNo planning notice is held.
- Tender noticePublication date of the first held tender notice.
- Tender deadline
- Award dateNot stated on the held notice.
- Contract startNot stated on the held notice.
- Contract endNot stated on the held notice.
Source: held original Find a Tender notices 014775-2025, 046702-2025, 055588-2025, read offline: stage notices, tender period, awards and the stated contract period.
What the held notices state
- Tender deadline
- 9 May 2025
- Process status
- Complete
- Regime
- Procurement Act 2023, stated as UKPGA 2023/54
- Procurement method
- Competitive flexible procedure
- Stated reason for the method
- Not stated on the held notice
- Number of bids
- 2 (Lot 1)
- Above the procurement threshold
- Yes
- Framework agreement
- Not stated on the held notice
- Marked suitable for small firms
- Not stated on the held notice
Awards
Award. Status: Active. Award date: Not stated on the held notice. Lot 1.
- NETCALL TECHNOLOGY LIMITED: Small or medium enterprise
Lots
| Lot | Title | Status | Contract period | Latest possible end |
|---|---|---|---|---|
| Lot 1 | Not stated on the held notice | Complete | Not stated on the held notice | Not stated on the held notice |
Options and renewal
- Contract, options: Yes
The right to additional purchases while the contract is valid. The Council anticipates that, during the term of the contract, there may be a requirement for additional purchases and enhancements to ensure the continued effectiveness, scalability, and relevance of the solution. These may include, but are not limited to: Upgrades to existing systems or solutions to maintain compatibility with evolving technical standards, such as PCI DSS, or security requirements; Procurement of new modules or functionalities that extend the core capabilities of the original solution, provided they remain within the intended scope of the contract; Specialist consultancy or development services to support implementation, integration, or optimisation of the solution, and future upgrades, in response to changing operational needs; Integration of evolving technologies, such as artificial intelligence (AI) and automation, to enhance performance, efficiency, or user experience, where such integrations are consistent with the original purpose of the contract. Purchase additional licences, storage and similar already covered by the Contract but to expand the needs. To support the Council during any future reorganisation, such as Devolution and Local Government Reorganisation (LGR).
- Contract, renewal: Yes
The initial Contract period will be three (3) years and six (6) months, after such time the Authority may extend the Contract by any number of defined periods stipulated by the Authority pursuant to the Contract, provided that the total duration of the Contract Term does not exceed ten (10) years and six (6) months.
Source: held original Find a Tender notices 014775-2025, 046702-2025, 055588-2025, read offline. Each field shows what the latest held notice stating it says. Not stated means no held notice for this process states it. A size is shown only where the notice states it for that supplier.
Contract period
No contract period with a start and a later end is stated. Option and renewal wording is shown above where a held notice states it.
Notice description
A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions: • Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms. • Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents. • Opportunities to feedback about their digital journey and the design of our resident facing services. • An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent. • Receive a consistently effective digital service without having to tell us more than once. • Ability to capture nondigital interactions where residents have chosen to use non digital routes. • Real time access to updates about a service request. • Promotes an inclusive digital service. • Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally. • Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services. • Ability to communicate in a non English first language. • An effective, timely and empathic response to an enquiry or service request. • Assurance that information we hold is safe and secure.
Contact removal rule: contacts/1.
Separate stated values
Award amount 2
Not stated
VAT basis unknown. No amounts are added together or allocated to individual suppliers. This is not a payment.
No ceiling or maximum amount is in this export. The official notice is the place to read one.
Held stage events
- : tender
- : award
- : contract
- : award
- : contract
Dates are the publication dates of the held stage notices. This is not a complete release history. The tender deadline is shown above where a held notice states it.
Suppliers
- NETCALL TECHNOLOGY LIMITED
GB-COH: 02831215
This list gathers every supplier named on any held award. Each award and its suppliers are shown above. Names without an organisation identity remain withheld pending review.
Sources
fts_raw_2025-04-01_2025-05-01.json.gz
- Publisher
- Find a Tender
- SHA256
- e9fd1bb0839fe26819b012532ca9e563695d91a5a6c52b2c328aa48d25fb7b9f
- Licence
- Not recorded in held file
- Retrieved
- Original retrieval time not recorded
fts_raw_2025-08-01_2025-09-01.json.gz
- Publisher
- Find a Tender
- SHA256
- 21e075f295cd0667f57b8848baa7800c31596532bc2255ae4f49a3c32b04d715
- Licence
- Not recorded in held file
- Retrieved
- Original retrieval time not recorded
fts_raw_2025-09-01_2025-10-01.json.gz
- Publisher
- Find a Tender
- SHA256
- 3ef7a68f6a9aa7365dc8ba561ec053d4c8d1e9368c235201308b68a8abfc135a
- Licence
- Not recorded in held file
- Retrieved
- Original retrieval time not recorded
Official notice 055588-2025
- Publisher
- Find a Tender
- SHA256
- d720d024c6f7b4a542654f2050a3fc87091fa7fa367a4426ffd5dbd6f36011d1
- Licence
- See held source file
- Retrieved
- Original retrieval time not recorded
What this export cannot show
Award values are not linked to a named supplier, and no ceiling or maximum amount is shown. Those facts stay on the official notice when the notice publishes them. A tender deadline, award dates, supplier sizes, lots, and option or renewal wording appear on contract pages only where a held notice states them. A held process counts as last at tender or planning only when that is the latest stage among the held releases. Where more than one supplier is named, the names are joint and no share is stated.