Customer Care (Security) Services within Emergency Housing and Resettlement Service

Which stages have a stated date?

4 of the six stages have a date on the held notices. A gap means no held notice states that date; it does not mean the stage did not happen.

1. Planning noticeNo planning notice is held.
2. Tender notice29 Sept 2026Publication date of the first held tender notice.
3. Tender deadline4 Nov 2026
4. Award dateNot stated on the held notice.
5. Contract start13 Mar 2027
6. Contract end12 Mar 2029

Source: held original Find a Tender notices 092012-2026, read offline: stage notices, tender period, awards and the stated contract period.

Contract period

The bar is the stated lot or tender contract period. The mark, where it falls inside the period, is the export build date of 10 November 2026. Option and renewal wording is shown above where a held notice states it.

Notice description

This contract is not a security contract; it has a much wider scope. The Service Provider must have experience in dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services below and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales. Officers may be required to carry out welfare checks on individuals that require additional support/oversight. Officers may also be required to address issues with individuals that are challenging. William Lyons House is supported accommodation for 14 young people, there are 10 self contained flats and 4 bedsit flats with a communal kitchen. There are also communal areas which can be accessed by the young people when BCH staff are on site. The building is a 2 story block with a rear car park and door entry system. The role of the customer care service is to maintain the security of the building, manage the front door, not allowing visitors within the agreed time periods, carry out building safety checks, monitor the CCTV, respond to any emergency situations and record building information within the appropriate record books. The Customer Care Officer will also be required to liaise with the young people, defuse any challenging situations and deal with the young people in a friendly and effective manner, again recording information within the required record books/incident reports. The Emergency Housing provision provides emergency accommodation for homeless families, couples and singles, with multi disadvantages and complex needs. Two buildings provide individual sleeping/living quarters with shared bathrooms, kitchens and communal corridors and one building provides fully self contained accommodation. The buildings are 2 and 3 story blocks with a communal front door entry system. During the evenings, entry into Gorton St will be managed by the customer care service. The Customer Care Officer will carry out building safety checks, welfare checks, carry out any out of hours booking in of new residents, review CCTV, responding to any breach of rules as required within agreed procedures, deal with emergency situations including responding to fire alarm activations, responding to safeguarding concerns and record all information within the required record books. Security will also be required to carry out emergency admissions as set within the agreed admission procedures. Within our family emergency provision one customer care officer will be required to be based in one of the family provisions, Central or Clare St, they will be expected to visit the other family provision during each shift. The Customer Care Officer will carry out building safety checks, welfare checks, carry out any out of hours booking in of new residents, review CCTV, responding to any breach of rules as required within agreed procedures, deal with emergency situations including responding to fire alarm activations, responding to safeguarding concerns and record all information within the required record books. Customer Care Officers will also be required to carry out emergency admissions as set within the agreed admission procedures.

Contact removal rule: contacts/1.

Separate stated values

No ceiling or maximum amount is in this export. The official notice is the place to read one.

Held stage events

1. 29 Sept 2026: tender

Dates are the publication dates of the held stage notices. This is not a complete release history. The tender deadline is shown above where a held notice states it.

Suppliers

This list gathers every supplier named on any held award. Each award and its suppliers are shown above. Names without an organisation identity remain withheld pending review.

Sources

Coverage and the source register.

What this export cannot show

Award values are not linked to a named supplier, and no ceiling or maximum amount is shown. Those facts stay on the official notice when the notice publishes them. A tender deadline, award dates, supplier sizes, lots, and option or renewal wording appear on contract pages only where a held notice states them. A held process counts as last at tender or planning only when that is the latest stage among the held releases. Where more than one supplier is named, the names are joint and no share is stated.